AnswerNow's Call Center Blog

7 Alarming Customer Service Stats on Customer Retention

Posted by Sunny Pavlik on Nov 3, 2016 8:00:00 AM

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in the services you offer and the way customers are handled. Today’s customer wants the experience, with a “what’s in it for me?” mindset. Companies must rise to the challenge and provide that service beyond customer expectations.

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The Changing Landscape of Medical Customer Service

Posted by Sunny Pavlik on Oct 31, 2016 8:00:00 AM

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum to assess their health and offer recommendations, a situation that isn’t always favorable for patients or doctors.

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Customer Service: Outsource or Keep It In-House?

Posted by Sunny Pavlik on Oct 21, 2016 10:30:00 AM

Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer service is important, it
doesn’t mean that it has to be done in-house. Outsourcing customer service is one sure way to have your customers receive the service they deserve.

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Topics: customer service, outsourcing services

3 Ways that Call Centers Reduce Customer Churn and Save Profits

Posted by Sunny Pavlik on Oct 13, 2016 2:00:00 PM

When developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or not customers continue to do business with you in the future. Providing exceptional service to your customers has a lot of benefits but one of the biggest benefits is that exceptional customer service significantly reduces customer churn. 

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4 Secrets to Improving Call Center Productivity

Posted by Sunny Pavlik on Sep 27, 2016 2:00:00 PM

Every customer call center can get a little better – or even a lot better.

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4 Tips for Increasing Sales with Customer Service

Posted by AnswerNow! Inc. on Sep 20, 2016 8:10:00 AM

Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:

  • 86% will pay more for great customer service
  • 40% will buy more when they experience great customer service
  • Over time great customer service generates loyal customers, and loyal customers are worth up to 10X the amount they initially spend

Your customer service team is the gateway to customers who are in need of your business. Learn four ways that you can boost your customer service team’s ability to increase sales for your company.

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Topics: customer service, sales

4 Essential Multicultural Customer Service Tips

Posted by AnswerNow! Inc. on Aug 23, 2016 8:00:00 AM

Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous ability comes the need to be culturally sensitive as a business. Every culture has its own faux pas and rules, which is part of what constitutes a group in society as a culture. As a customer service provider, it is essential to provide culturally appropriate contact center services. In lieu of this, here are 4 essential multicultural customer service tips to help your business.

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Topics: multicultural customer service tips, multicultural customer service

4 Ways a Help Desk Call Center Can Improve Your Small Business

Posted by Sunny Pavlik on Aug 8, 2016 8:00:00 AM

Help desk call center agents empower small businesses to build strong, long-term relationships. While almost everyone would agree that customer service is mission critical, many small business owners don't realize how a full service, live answering service influences growth and stability throughout the life of a business. Did you know…

Poor customer service costs businesses $83 billion every year, primarily because consumers are twice as likely to share their bad experiences than they are to share positive brand encounters.

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Looking to the Future of Call Centers

Posted by Sunny Pavlik on Jul 28, 2016 8:00:00 AM

The customer service industry is always changing. That means keeping up with new technology and trends. This often results in a fun, fast paced environment, but can also come with its challenges.

Smart businesses need to keep evolving their processes and products in order to, not only stay ahead of the game, but in it. The customer service industry is not the only thing that is constantly changing. Technology is consistently improving and customers change their minds all the time when it comes to what they need from companies. Just because something worked in the past, doesn’t necessarily mean those same skills, technology or services will be beneficial today.

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4 Reasons Why Your Business Needs an Answering Service

Posted by Sunny Pavlik on Jul 18, 2016 12:00:00 PM

Hiring someone to “keep an eye on the phones” usually seems to become a much lower priority than some of the other critical tasks at hand. But, if you aren’t there when your customers need you, it will be tough to grow a successful business.

In the early stages of building your small business, it’s easy enough to ignore those ringing phones, especially if they aren’t really ringing off the hook quite yet. Some small businesses may even ask potential clients to call company officials directly on their mobile devices, which, from a customer perspective, can be great for bypassing any kind of gatekeeper, but can result in all sorts of interruptions or even create more small fires for busy executives to put out.

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