AnswerNow's Call Center Blog

3 Reasons a Bilingual Answering Service is Necessary for Your Business

Posted by AnswerNow! Inc. on Dec 14, 2016 4:04:58 PM

If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more Spanish speakers than Spain, with 41 million U.S. residents who speak Spanish and another 11 million people who are bilingual. This means the United States has the second-highest number of Spanish speakers in the world, with only Mexico having more. Clearly, it’s important to make sure your business can communicate with Spanish speakers, and yet it’s not always practical to only hire bilingual employees to talk to your customers. That’s where a bilingual answering service comes in, and here’s why.

Read More

Topics: bilingual

How Property Management Companies Benefit from Call Centers

Posted by AnswerNow! Inc. on Nov 28, 2016 3:13:43 PM

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions about payments to inquiries about availability of future properties.  

Read More

How To Tell It's Time To Hire an Answering Service

Posted by Sunny Pavlik on Nov 8, 2016 10:15:00 AM

All business owners know that customers are the lifeline of your business and you need them if you want your business to see another day. About 50% of small businesses fail in the first four years, and according to a U.S. Bank study, a whopping 82% of businesses that fail do so because of cash flow problems. To guarantee you capture customers from the start and ensure their return, it is vital that you provide superb customer service. When an individual calls your business, it may be the first time they are interacting with you, and unfortunately, a bad experience could contribute to you losing them as a customer forever. Do not let this be the case for your business. Here are three indicators that it may be time to partner with an answering service.

Read More

Topics: Answering Services, answering service

7 Alarming Customer Service Stats on Customer Retention

Posted by Sunny Pavlik on Nov 3, 2016 8:00:00 AM

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in the services you offer and the way customers are handled. Today’s customer wants the experience, with a “what’s in it for me?” mindset. Companies must rise to the challenge and provide that service beyond customer expectations.

Read More

The Changing Landscape of Medical Customer Service

Posted by Sunny Pavlik on Oct 31, 2016 8:00:00 AM

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum to assess their health and offer recommendations, a situation that isn’t always favorable for patients or doctors.

Read More

Customer Service: Outsource or Keep It In-House?

Posted by Sunny Pavlik on Oct 21, 2016 10:30:00 AM

Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer service is important, it
doesn’t mean that it has to be done in-house. Outsourcing customer service is one sure way to have your customers receive the service they deserve.

Read More

Topics: customer service, outsourcing services

3 Ways that Call Centers Reduce Customer Churn and Save Profits

Posted by Sunny Pavlik on Oct 13, 2016 2:00:00 PM

When developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or not customers continue to do business with you in the future. Providing exceptional service to your customers has a lot of benefits but one of the biggest benefits is that exceptional customer service significantly reduces customer churn. 

Read More

4 Secrets to Improving Call Center Productivity

Posted by Sunny Pavlik on Sep 27, 2016 2:00:00 PM

Every customer call center can get a little better – or even a lot better.

Read More

4 Tips for Increasing Sales with Customer Service

Posted by AnswerNow! Inc. on Sep 20, 2016 8:10:00 AM

Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:

  • 86% will pay more for great customer service
  • 40% will buy more when they experience great customer service
  • Over time great customer service generates loyal customers, and loyal customers are worth up to 10X the amount they initially spend

Your customer service team is the gateway to customers who are in need of your business. Learn four ways that you can boost your customer service team’s ability to increase sales for your company.

Read More

Topics: customer service, sales

4 Essential Multicultural Customer Service Tips

Posted by AnswerNow! Inc. on Aug 23, 2016 8:00:00 AM

Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous ability comes the need to be culturally sensitive as a business. Every culture has its own faux pas and rules, which is part of what constitutes a group in society as a culture. As a customer service provider, it is essential to provide culturally appropriate contact center services. In lieu of this, here are 4 essential multicultural customer service tips to help your business.

Read More

Topics: multicultural customer service tips, multicultural customer service

Subscribe to Email Updates

Posts by Topic

see all

Follow Me