AnswerNow's Call Center Blog

Is a Virtual Receptionist Right for My Company?

Posted by AnswerNow! Inc. on Jan 27, 2017 3:34:45 PM

A virtual receptionist is a person who can answer your company's main telephone from a call center or other facility. He or she can respond to questions about your business, redirect calls as necessary, schedule appointments and much more. 

Because these professionals are readily available and completely reliable, this decade has seen more and more companies with empty desks or empty spaces where receptionists once were stationed. Indeed, many clients and investors now prefer offices that lack receptionists. They believe that full-time receptionists are unnecessary luxuries. Thus, a business that doesn't hire one seems shrewd and careful with its funds.

When you utilize the services of virtual receptionists, you can take the money you'd use for a traditional receptionist's salary and invest it in other ways. Or, if you choose, remote receptionists can supplement your full-time receptionist, taking calls whenever he or she is away from the office or on the line with someone else.


Do You Often Miss Calls?

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Is 2017 The Right Time to Upgrade to an Answering Service?

Posted by AnswerNow! Inc. on Jan 12, 2017 2:00:00 PM

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads! 

You could hire a few representatives to take care of your phone lines, but even then calls may have to be transferred to voicemail from time to time. Not to mention, the cost of paying those employees’ salaries and benefits could be prohibitive, especially for a small business. Instead, you should consider outsourcing this part of your business.

You can partner with an answering service to handle your company’s entire phone needs and get the best of both worlds – prompt service, 24/7 answering support and a budget you can afford. Answering services make sure that there is always someone available to take your customers’ calls any hour of the day. The right answering service can do more than provide customer service to your callers; they can schedule appointments, help troubleshoot, take payments, and much more!


Are You Struggling to Field All Your Calls?

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What To Look For in a Medical Answering Service

Posted by Sunny Pavlik on Jan 6, 2017 9:00:00 AM

As your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an answering service to assist your office. Whether this extra support is required to yield your after-hour calls, handle your overflow calls during peak times, or assist with appointment scheduling, it is necessary for the growth of your practice. However, determining what the best option is for your office can be a tough decision. If you decide that a service is the best choice, you will want to ensure it is 100% HIPAA compliant and that it is a perfect extension of your office, displaying the same qualities and values as your practice.

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Topics: Medical Answering Services, answering service

How To Capture Leads with Your Call Center Service

Posted by AnswerNow! Inc. on Dec 22, 2016 11:36:32 AM

Lead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process, which
 means that neglecting lead generation can create a sales slump that could spell disaster for your business. If you are not already focusing on capturing leads with your call center service, you could be missing out on a lot of sales.

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The Top 5 Answering Service Blog Posts of 2016

Posted by Sunny Pavlik on Dec 19, 2016 10:00:00 AM

In 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our
most  viewed blog posts for this year. We feel that it is the perfect way to look back at the year and see what topics our readers enjoyed most.

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Topics: Answering Services, answering service

3 Reasons a Bilingual Answering Service is Necessary for Your Business

Posted by AnswerNow! Inc. on Dec 14, 2016 4:04:58 PM

If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more Spanish speakers than Spain, with 41 million U.S. residents who speak Spanish and another 11 million people who are bilingual. This means the United States has the second-highest number of Spanish speakers in the world, with only Mexico having more. Clearly, it’s important to make sure your business can communicate with Spanish speakers, and yet it’s not always practical to only hire bilingual employees to talk to your customers. That’s where a bilingual answering service comes in, and here’s why.

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Topics: bilingual

How Property Management Companies Benefit from Call Centers

Posted by AnswerNow! Inc. on Nov 28, 2016 3:13:43 PM

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions about payments to inquiries about availability of future properties.  

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How To Tell It's Time To Hire an Answering Service

Posted by Sunny Pavlik on Nov 8, 2016 10:15:00 AM

All business owners know that customers are the lifeline of your business and you need them if you want your business to see another day. About 50% of small businesses fail in the first four years, and according to a U.S. Bank study, a whopping 82% of businesses that fail do so because of cash flow problems. To guarantee you capture customers from the start and ensure their return, it is vital that you provide superb customer service. When an individual calls your business, it may be the first time they are interacting with you, and unfortunately, a bad experience could contribute to you losing them as a customer forever. Do not let this be the case for your business. Here are three indicators that it may be time to partner with an answering service.

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Topics: Answering Services, answering service

7 Alarming Customer Service Stats on Customer Retention

Posted by Sunny Pavlik on Nov 3, 2016 8:00:00 AM

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in the services you offer and the way customers are handled. Today’s customer wants the experience, with a “what’s in it for me?” mindset. Companies must rise to the challenge and provide that service beyond customer expectations.

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The Changing Landscape of Medical Customer Service

Posted by Sunny Pavlik on Oct 31, 2016 8:00:00 AM

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum to assess their health and offer recommendations, a situation that isn’t always favorable for patients or doctors.

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