AnswerNow's Call Center Blog

How Relevant is the Call Center to your Overall Business?

Posted by John Black on Mar 13, 2017 7:55:03 PM

Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service?

Think about that for a minute. 

Not only does your answering service act as a vital link to your business, but the quality of this service is going to reflect directly on you. You do not want your valued clients greeted by someone who sounds like a short order cook barking menu requests at the Greasy King!

Upholding your company’s reputation is all you need to reflect on, to realize how relevant the call center is to your overall business.


Costly Hires 

You don’t want to pay today’s rising salaries for a telephone operator, secretary, complaints department employee, custom service representative, account executive…

And you don’t have to.

A high quality custom call center or answering service is all that and more, rolled into one!

To personally hire and then train someone to wear all those hats --  to perfectly fit your business operations -- well,that’s a much more expensive proposition. There will be the necessary money and time spent on the training itself, plus you’ll have to pay out more on top of that for insurance, medical benefits, vacation time, and other considerations.

Your friendly call center never goes away for holidays -- any holiday -- and supports you 24/7.

Local Love

 A skilled local call center agent has the advantage of giving your client a more personalized experience. Understanding colloquialisms in the local lingo -- and even providing small talk -- makes the customer feel comfortable and cared about. Pleasant asides such as discussing the weather, simply make your clients feel like they're talking to a real, friendly, fellow human being!

 Also, if you outsource your call center functions, managing logistics from across the world  can quickly become a nightmare. The ramifications of remote control can be nerve-wracking.

Some of the issues that can put a permanent busy signal in your brain, are:

  • recruiting
  • management
  • quality control
  • foreign currencies
  • differing workplace laws
  • opposite time zone

The foundation of any good answering service is vocal -- and resonates better when it’s local!

 

Hold the Line Please…

Holding your business’ bottom line is so much easier with a dedicated answering service.

Consider the distinction between custom call center services and non-customizable ones. The latter, cheaper experience won’t pay off in the long run because the call center agents in this situation are in a rush, and only gather basic contact information from your customers. This will leave a bad taste in their mouths, which will reflect badly on your business. That personal touch which is lacking in this kind of experience will drive your potential customers away, affecting your bottom line.

By contrast, a custom caller experience as provided by the professionals at AnswerNow!, will buoy your bottom line long into the future.

What if you could pay only for each separate incoming call -- and not a flat fee for an entire shift’s worth of work? You pay for the actual, targeted calls from your clients, and that’s the bottom line!

 

Talk Around the Clock

 ...and SELL around the clock.

Avail yourself of a quality answering service and see to it that you never miss out on a lead or sale again!

It comes down to this:

When customers have questions or concerns about your products or services, they are grateful to be able to call you any time of the day or night. Choosing to put an after hours answering service in place will not only give you an edge on your competition, but provide a seamless, courteous transition for your clients when you knock off for the day.

You get to go home and enjoy supper with your family while regenerating your energies --  secure in the knowledge that your answering service is taking care of your business efficiently and pleasantly.

Nobody likes the ‘slap-in-the-face’ they get from being shunted to voicemail. A real, warm and friendly human presence is the only way to go -- for the sake of your good business reputation.


Last Call

Partnering with an answering service is going to give your business a multitude of benefits. When your customers call on you, your choice of answering service must be all-accommodating!

They will thank you for:

  • timely service
  • 24/7 talk support
  • help with taking their payments
  • scheduling appointments
  • Troubleshooting assistance

… and so much more! The best part for you, is your company will get all these services within an affordable budget.

How relevant is the call center to your overall business?

As meaningful as converting dangling conversations into constant communication with your satisfied clients!

Topics: Call Center

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