AnswerNow's Call Center Blog

Sunny Pavlik

Recent Posts

4 Reasons Why Your Business Needs an Answering Service

Posted by Sunny Pavlik on Jul 18, 2016 12:00:00 PM

Hiring someone to “keep an eye on the phones” usually seems to become a much lower priority than some of the other critical tasks at hand. But, if you aren’t there when your customers need you, it will be tough to grow a successful business.

In the early stages of building your small business, it’s easy enough to ignore those ringing phones, especially if they aren’t really ringing off the hook quite yet. Some small businesses may even ask potential clients to call company officials directly on their mobile devices, which, from a customer perspective, can be great for bypassing any kind of gatekeeper, but can result in all sorts of interruptions or even create more small fires for busy executives to put out.

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10 Years Running: ATSI Award of Excellence Winner

Posted by Sunny Pavlik on Jul 13, 2016 11:00:00 AM

We are delighted to announce that for the tenth consecutive year AnswerNow Inc. has been honored with the ATSI Award of Excellence. The Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services, presents this award annually.

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Topics: atsi award, ATSI Award of Excellence

Benefit Your Business With Automated Reminders

Posted by Sunny Pavlik on Jul 7, 2016 11:00:00 AM

To keep up with the competition, every customer and every minute of your day is important. Unfortunately, at one time or another, we have all had a customer or patient who was a no-show. Their reason may vary- whether it was due to a scheduling conflict or just slipped their mind- but the outcome is still the same. Missed appointments –and the time spent preventing them- can have a negative effect on your business’s bottom line. However, fear not. There is an easy fix to try to prevent this from happening in the future and it can save your business time and money. Partnering with a call center that offers automated reminders might be exactly what your business needs.

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Topics: appointment reminder services, automated reminders

How to Benefit from Live Chat Services

Posted by Sunny Pavlik on Jun 22, 2016 10:00:00 AM

In today’s world, everyone wants right here, right now, customers would like to be able to contact businesses whenever they want, on whatever communication channel is most convenient for them. Can you imagine the number of customers you could acquire by being available at the right time? Although it has been around for almost a decade, one of the newest ways companies are communicating with their customers is through live chat. If your company has yet to bring chat support into your customer service mix, the time to start is now!

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Topics: live chat, live chat answering service

5 Tips for Winning Customer Loyalty

Posted by Sunny Pavlik on Jun 10, 2016 8:00:00 AM

When selling a product or service that hundreds, if not thousands of individuals interact with on a daily basis, mistakes are unavoidable. Unfortunately, in today’s world of social media, every mistake or misunderstanding can find plenty of sympathy from an enormous audience in a frighteningly fast amount of time.

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Topics: customer service

Hablas Español? Why Your Business Needs a Spanish Answering Service

Posted by Sunny Pavlik on May 24, 2016 8:00:00 AM

If you think you’ve been noticing more signs in Spanish or hearing more Spanish phrases around you, you’re correct.

The Spanish-speaking population of the whole U.S. is on the rise. This number, which includes Hispanics and non-Hispanics, now represents 17 percent of total population and continues to grow.

This trend is excellent news to our business community, which now has a growing customer base as more people either move to the U.S. or grow up here but still speak Spanish.

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Topics: spanish answering service

Hire a Contact Center to Improve Your Customer Service

Posted by Sunny Pavlik on Mar 24, 2016 9:00:00 AM

Do you have a growing business that is busy all the time, but struggle to keep up with the call volume and provide top-notch customer service? In today’s marketplace, 90% of customer service decision makers believe that delivering good customer service is critical to their company’s success, which should make you ask yourself if you are doing your best to deliver great service?  

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Topics: customer service, contact center

Utilize a 24/7 Answering Service This Year

Posted by Sunny Pavlik on Mar 16, 2016 8:00:00 AM

A large majority of business relationships that go astray can be linked back to poor customer service. New research reveals that 98% of U.S. consumers say customer service is important to them when choosing a brand and forming loyalty with it. Unfortunately, miscommunication and bad customer service can happen at any point during the business relationship. Change the way you communicate with your customers this year! Find out why it’s time to utilize a 24/7 answering service.

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Topics: 24 hour services, answering service, 24/7 answering service

Improve Your Customer Experience with a HVAC Contact Center

Posted by Sunny Pavlik on Mar 9, 2016 9:00:00 AM

In every industry today, high quality customer service is a must, and it is no different in the HVAC industry. This is a highly competitive field that is set to experience more than a 9% growth rate through 2019. With competition lurking around every corner, one poor customer service experience could send the customer packing. 

Find out how working with a contact center can help you provide the highest quality service your customers demand!

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Topics: hvac call center, hvac contact center

7 Situations Where a Disaster Response Call Center is Vital

Posted by Sunny Pavlik on Mar 3, 2016 8:00:00 AM

Customer call centers are sometimes thought of as places that are all business. 

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Topics: Call Center

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