AnswerNow's Call Center Blog

Sunny Pavlik

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What To Look For in a Medical Answering Service

Posted by Sunny Pavlik on Jan 6, 2017 9:00:00 AM

As your medical practice continues to grow, there may come a point where you need to hire additional staff or look at partnering with an answering service to assist your office. Whether this extra support is required to yield your after-hour calls, handle your overflow calls during peak times, or assist with appointment scheduling, it is necessary for the growth of your practice. However, determining what the best option is for your office can be a tough decision. If you decide that a service is the best choice, you will want to ensure it is 100% HIPAA compliant and that it is a perfect extension of your office, displaying the same qualities and values as your practice.

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Topics: Medical Answering Services, answering service

The Top 5 Answering Service Blog Posts of 2016

Posted by Sunny Pavlik on Dec 19, 2016 10:00:00 AM

In 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our
most  viewed blog posts for this year. We feel that it is the perfect way to look back at the year and see what topics our readers enjoyed most.

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Topics: Answering Services, answering service

How To Tell It's Time To Hire an Answering Service

Posted by Sunny Pavlik on Nov 8, 2016 10:15:00 AM

All business owners know that customers are the lifeline of your business and you need them if you want your business to see another day. About 50% of small businesses fail in the first four years, and according to a U.S. Bank study, a whopping 82% of businesses that fail do so because of cash flow problems. To guarantee you capture customers from the start and ensure their return, it is vital that you provide superb customer service. When an individual calls your business, it may be the first time they are interacting with you, and unfortunately, a bad experience could contribute to you losing them as a customer forever. Do not let this be the case for your business. Here are three indicators that it may be time to partner with an answering service.

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Topics: Answering Services, answering service

7 Alarming Customer Service Stats on Customer Retention

Posted by Sunny Pavlik on Nov 3, 2016 8:00:00 AM

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in the services you offer and the way customers are handled. Today’s customer wants the experience, with a “what’s in it for me?” mindset. Companies must rise to the challenge and provide that service beyond customer expectations.

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The Changing Landscape of Medical Customer Service

Posted by Sunny Pavlik on Oct 31, 2016 8:00:00 AM

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum to assess their health and offer recommendations, a situation that isn’t always favorable for patients or doctors.

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Customer Service: Outsource or Keep It In-House?

Posted by Sunny Pavlik on Oct 21, 2016 10:30:00 AM

Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer service is important, it
doesn’t mean that it has to be done in-house. Outsourcing customer service is one sure way to have your customers receive the service they deserve.

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Topics: customer service, outsourcing services

3 Ways that Call Centers Reduce Customer Churn and Save Profits

Posted by Sunny Pavlik on Oct 13, 2016 2:00:00 PM

When developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or not customers continue to do business with you in the future. Providing exceptional service to your customers has a lot of benefits but one of the biggest benefits is that exceptional customer service significantly reduces customer churn. 

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4 Secrets to Improving Call Center Productivity

Posted by Sunny Pavlik on Sep 27, 2016 2:00:00 PM

Every customer call center can get a little better – or even a lot better.

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4 Ways a Help Desk Call Center Can Improve Your Small Business

Posted by Sunny Pavlik on Aug 8, 2016 8:00:00 AM

Help desk call center agents empower small businesses to build strong, long-term relationships. While almost everyone would agree that customer service is mission critical, many small business owners don't realize how a full service, live answering service influences growth and stability throughout the life of a business. Did you know…

Poor customer service costs businesses $83 billion every year, primarily because consumers are twice as likely to share their bad experiences than they are to share positive brand encounters.

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Looking to the Future of Call Centers

Posted by Sunny Pavlik on Jul 28, 2016 8:00:00 AM

The customer service industry is always changing. That means keeping up with new technology and trends. This often results in a fun, fast paced environment, but can also come with its challenges.

Smart businesses need to keep evolving their processes and products in order to, not only stay ahead of the game, but in it. The customer service industry is not the only thing that is constantly changing. Technology is consistently improving and customers change their minds all the time when it comes to what they need from companies. Just because something worked in the past, doesn’t necessarily mean those same skills, technology or services will be beneficial today.

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