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Is a Virtual Receptionist Right for My Company?

Posted by AnswerNow! Inc. on Jan 27, 2017 3:34:45 PM

A virtual receptionist is a person who can answer your company's main telephone from a call center or other facility. He or she can respond to questions about your business, redirect calls as necessary, schedule appointments and much more. 

Because these professionals are readily available and completely reliable, this decade has seen more and more companies with empty desks or empty spaces where receptionists once were stationed. Indeed, many clients and investors now prefer offices that lack receptionists. They believe that full-time receptionists are unnecessary luxuries. Thus, a business that doesn't hire one seems shrewd and careful with its funds.

When you utilize the services of virtual receptionists, you can take the money you'd use for a traditional receptionist's salary and invest it in other ways. Or, if you choose, remote receptionists can supplement your full-time receptionist, taking calls whenever he or she is away from the office or on the line with someone else.

 

Do You Often Miss Calls?

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Is 2017 The Right Time to Upgrade to an Answering Service?

Posted by AnswerNow! Inc. on Jan 12, 2017 2:00:00 PM

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads! 

You could hire a few representatives to take care of your phone lines, but even then calls may have to be transferred to voicemail from time to time. Not to mention, the cost of paying those employees’ salaries and benefits could be prohibitive, especially for a small business. Instead, you should consider outsourcing this part of your business.

You can partner with an answering service to handle your company’s entire phone needs and get the best of both worlds – prompt service, 24/7 answering support and a budget you can afford. Answering services make sure that there is always someone available to take your customers’ calls any hour of the day. The right answering service can do more than provide customer service to your callers; they can schedule appointments, help troubleshoot, take payments, and much more!

 

Are You Struggling to Field All Your Calls?

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How To Capture Leads with Your Call Center Service

Posted by AnswerNow! Inc. on Dec 22, 2016 11:36:32 AM

Lead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process, which
 means that neglecting lead generation can create a sales slump that could spell disaster for your business. If you are not already focusing on capturing leads with your call center service, you could be missing out on a lot of sales.

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3 Reasons a Bilingual Answering Service is Necessary for Your Business

Posted by AnswerNow! Inc. on Dec 14, 2016 4:04:58 PM

If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more Spanish speakers than Spain, with 41 million U.S. residents who speak Spanish and another 11 million people who are bilingual. This means the United States has the second-highest number of Spanish speakers in the world, with only Mexico having more. Clearly, it’s important to make sure your business can communicate with Spanish speakers, and yet it’s not always practical to only hire bilingual employees to talk to your customers. That’s where a bilingual answering service comes in, and here’s why.

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Topics: bilingual

How Property Management Companies Benefit from Call Centers

Posted by AnswerNow! Inc. on Nov 28, 2016 3:13:43 PM

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions about payments to inquiries about availability of future properties.  

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4 Tips for Increasing Sales with Customer Service

Posted by AnswerNow! Inc. on Sep 20, 2016 8:10:00 AM

Customer service is a given for any business with consumers. However, most businesses fail to realize that well-honed customer service increases sales. Here are just a few statistics to consider:

  • 86% will pay more for great customer service
  • 40% will buy more when they experience great customer service
  • Over time great customer service generates loyal customers, and loyal customers are worth up to 10X the amount they initially spend

Your customer service team is the gateway to customers who are in need of your business. Learn four ways that you can boost your customer service team’s ability to increase sales for your company.

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Topics: customer service, sales

4 Essential Multicultural Customer Service Tips

Posted by AnswerNow! Inc. on Aug 23, 2016 8:00:00 AM

Today’s world is globalized thanks to the wonders of technology. We can talk to people from any continent in real-time. We can even use video technology to speak and see individuals from thousands of miles away. Along with this wondrous ability comes the need to be culturally sensitive as a business. Every culture has its own faux pas and rules, which is part of what constitutes a group in society as a culture. As a customer service provider, it is essential to provide culturally appropriate contact center services. In lieu of this, here are 4 essential multicultural customer service tips to help your business.

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Topics: multicultural customer service tips, multicultural customer service

9 Tasks to Outsource to a Call Center

Posted by AnswerNow! Inc. on Jun 29, 2016 1:14:58 PM

 

One of the best things about customer call centers is that they can help your business grow and make it more efficient.

In fact, the only reason your organization might not benefit from a center’s services is if you’re OK with it staying the same. That means the same amount of calls from customers needing help, people wanting to know more about your business, or people interested in buying whatever product or services you’re selling. It means the phones probably aren’t going to be ringing off the hook– they simply may not be ringing at all.

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Topics: Call Center

12 Shocking Customer Service Statistics

Posted by AnswerNow! Inc. on Jun 17, 2016 11:27:13 AM

Customer service is often an overlooked aspect of business, yet it is, without a doubt, one of the most important areas a business can focus on. Many business owners do not realize the effects a bad customer service experience can have on a company.

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The Secret to Enhancing Your Customer Service Efficiency

Posted by AnswerNow! Inc. on May 11, 2016 8:00:00 AM

While most of your employees are probably fully capable of carrying out a phone conversation, it is important to recognize that there is a difference between talking on the phone, and effectively communicating with callers and helping them solve problems, purchase items, receive medical assistance or many of the other common roles and functions of a call center staff.

The best call center employees go beyond simply answering the phone – they focus on the end goal of helping callers have a satisfying experience, whether it’s assisting in unraveling a problem, answering questions, or contacting someone to help them further. Some busy centers also focus on quantity as well as quality -- they don’t necessarily race through the calls without helping them, but they do strive to be efficient in keeping things moving.

Call centers place high emphasis on regular training and encourage everyone to continually strive for customer service efficiency in all areas. Here are a few secrets of how to enhance the customer service efficiency of your call center.

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Topics: customer service

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