AnswerNow's Call Center Blog

Should Answering Services Do More Than Answer the Phone?

Posted by John Black on Nov 18, 2017 3:23:06 PM

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need to properly interact with patients in-office. However, you need to work cooperatively with call center operators to make sure they're offering the same care and service to patients that your own staff provides. If all your answering service does is take messages or route calls to a voice mail system, it's time to look for more. Here are just a few things to consider when it comes to the services offered by your call center.

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Topics: Arizona Answering Service, Answering Services, 24 7 answering services

Answering Calls During the Busy Holiday Season

Posted by John Black on Oct 10, 2017 8:25:01 PM

It seems like the holiday season starts earlier and earlier every year. Remember when the kickoff for winter holiday shopping didn't really start until Thanksgiving weekend and Black Friday sales? Now it seems like retail outlets are advertising for Christmas and Hanukkah and decorating their stores before Halloween even hits.

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Topics: holiday season, Holiday Answering Service

The Importance of Clear Communication

Posted by John Black on Sep 16, 2017 10:53:33 AM

Let's face it, good communication is an absolute must in today's modern business environment. This is because effective communication helps all involved maintain productivity and fosters a fluid working environment for everyone participating. No matter whether you are an employer or employee, the more time and effort you spend trying to build clear and concise communication with other co-workers and associates will only serve to improve your organization's output, overall morale, and promote an environment of openness and trust.

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Topics: clear communication

Live Virtual Receptionist Services: Do They Matter?

Posted by John Black on Aug 16, 2017 6:05:00 AM

A 2014 Forbes study revealed that 80% of callers hang up when confronted with voicemail, and that number has probably gone up in the intervening years. Why is this the case? It could have something to do with the fact that actually reaching voicemail is so unlikely these days.

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Topics: Virtual Reception

Why 24 7 Call Centers Are Good for Business

Posted by John Black on Aug 9, 2017 9:09:21 PM

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren't available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example. Even if you don't necessarily have an online store to sell goods or book service appointments, you at least have a website where prospective customers can learn about your business.

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Topics: 24 7 answering services, 24 7 call center

How Businesses Can Benefit From a 24 7 Answering Service

Posted by John Black on Jul 16, 2017 12:09:11 AM

There are several types of businesses that cannot afford to leave their clients hanging. Medical practices are a good example. If patients cannot reach a medical professional with pressing concerns, the result could be disastrous, so medical practices commonly use round-the-clock answering services to ensure that patients in dire need get through, while those that can wait are scheduled for call-back.

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Topics: 24/7 answering service, 24 7 answering services, 24 7 call center

Live receptionist services - Can this really save your business, money?

Posted by John Black on Jun 12, 2017 10:20:50 PM

Every organization is only as strong as its communication skills. If you can't effectively communicate with your customer base they are going to go down the street and work with your competition instead. When clients are unable to contact you or your business, they can get frustrated and seek out better customer assistance elsewhere. It doesn't matter if your product or service is the best one on the market, if the client can't get satisfaction trying to communicate with your business, you're less likely to keep that client.

Many businesses turn to live receptionist services to improve their business practices and increase revenue. They offer high-quality communication with the customer 24 hours a day, while keeping costs lower than hiring on a full-time reception staff. When you hire a live receptionist service to handle your volume of calls, your customers are treated to a professional and thorough experience that will keep them coming back time and again.

To decide if this service is right for your business, big or small, consider all of the benefits that you can enjoy instantly.

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Topics: Virtual Reception

The History of the Modern Day Call Center

Posted by John Black on May 13, 2017 2:23:07 PM
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Topics: Call Center

How a Good Answering Service Can Increase Customer Retention

Posted by John Black on Apr 20, 2017 12:08:54 AM

We live in an age of instant meals, on-demand entertainment and same day delivery. People and their expectations have evolved to come to expect this. They have become accustomed to expect fast results, available customer service and are increasingly impatient.

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Topics: 24/7 answering service, choosing a call centers, answering service for doctors

How Relevant is the Call Center to your Overall Business?

Posted by John Black on Mar 13, 2017 7:55:03 PM

Have you ever realized that an untold number of your clients will only ever have contact with your company through your answering service?

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Topics: Call Center

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