AnswerNow's Call Center Blog

Is 2017 The Right Time to Upgrade to an Answering Service?

Posted by AnswerNow! Inc. on Jan 12, 2017 2:00:00 PM

Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads! 

You could hire a few representatives to take care of your phone lines, but even then calls may have to be transferred to voicemail from time to time. Not to mention, the cost of paying those employees’ salaries and benefits could be prohibitive, especially for a small business. Instead, you should consider outsourcing this part of your business.

You can partner with an answering service to handle your company’s entire phone needs and get the best of both worlds – prompt service, 24/7 answering support and a budget you can afford. Answering services make sure that there is always someone available to take your customers’ calls any hour of the day. The right answering service can do more than provide customer service to your callers; they can schedule appointments, help troubleshoot, take payments, and much more!

 

Are You Struggling to Field All Your Calls?

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How To Capture Leads with Your Call Center Service

Posted by AnswerNow! Inc. on Dec 22, 2016 11:36:32 AM

Lead generation is a vital function for any business today. In many industries, generating leads is a necessary first step in the sales process, which
 means that neglecting lead generation can create a sales slump that could spell disaster for your business. If you are not already focusing on capturing leads with your call center service, you could be missing out on a lot of sales.

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The Top 5 Answering Service Blog Posts of 2016

Posted by Sunny Pavlik on Dec 19, 2016 10:00:00 AM

In 2016 we’ve produced over 35 blog posts. Since you might have missed a few, we’ve decided to gather a list of our
most  viewed blog posts for this year. We feel that it is the perfect way to look back at the year and see what topics our readers enjoyed most.

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Topics: Answering Services, answering service

3 Reasons a Bilingual Answering Service is Necessary for Your Business

Posted by AnswerNow! Inc. on Dec 14, 2016 4:04:58 PM

If you’re looking for a way to reach more customers with your business, you can start by embracing the fact that English is not the only language spoken in the United States. In fact, the United States now has more Spanish speakers than Spain, with 41 million U.S. residents who speak Spanish and another 11 million people who are bilingual. This means the United States has the second-highest number of Spanish speakers in the world, with only Mexico having more. Clearly, it’s important to make sure your business can communicate with Spanish speakers, and yet it’s not always practical to only hire bilingual employees to talk to your customers. That’s where a bilingual answering service comes in, and here’s why.

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Topics: bilingual

How Property Management Companies Benefit from Call Centers

Posted by AnswerNow! Inc. on Nov 28, 2016 3:13:43 PM

The best property management companies know that the whole staff always needs to be ready for anything. After all, you might be the first person a tenant calls you when something goes south, everything from unexpected plumbing disasters to discussions about payments to inquiries about availability of future properties.  

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7 Alarming Customer Service Stats on Customer Retention

Posted by Sunny Pavlik on Nov 3, 2016 8:00:00 AM

When operating in a customer service environment, knowing your customer and how to retain them is key. With so many different options available to your competitors, having a blueprint on what NOT to do can make a tremendous difference in the services you offer and the way customers are handled. Today’s customer wants the experience, with a “what’s in it for me?” mindset. Companies must rise to the challenge and provide that service beyond customer expectations.

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The Changing Landscape of Medical Customer Service

Posted by Sunny Pavlik on Oct 31, 2016 8:00:00 AM

Modern medicine has some strange paradoxes. Physicians are genuinely eager to help people, but they’re busier than ever, some seeing as many as 15-20 patients a day, and averaging 15 minutes for each visit. This seems to be the minimum to assess their health and offer recommendations, a situation that isn’t always favorable for patients or doctors.

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Customer Service: Outsource or Keep It In-House?

Posted by Sunny Pavlik on Oct 21, 2016 10:30:00 AM

Businesses of all sizes are constantly working on ways to differentiate themselves from their competitors. One way you can stand out in your industry is by providing your customers with a high level of customer service. Although providing top-notch customer service is important, it
doesn’t mean that it has to be done in-house. Outsourcing customer service is one sure way to have your customers receive the service they deserve.

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Topics: customer service, outsourcing services

3 Ways that Call Centers Reduce Customer Churn and Save Profits

Posted by Sunny Pavlik on Oct 13, 2016 2:00:00 PM

When developing customer support systems, having the right customer service team in place is one of the most important elements of the process. They are the first impression of your company, and can have a huge impact on whether or not customers continue to do business with you in the future. Providing exceptional service to your customers has a lot of benefits but one of the biggest benefits is that exceptional customer service significantly reduces customer churn. 

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4 Secrets to Improving Call Center Productivity

Posted by Sunny Pavlik on Sep 27, 2016 2:00:00 PM

Every customer call center can get a little better – or even a lot better.

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