Personal contact matters, especially in business. Consider for a minute that roughly 80 percent of business communications are done by phone, and without someone available to keep up with call volume you are missing out on potential clients. In fact, over 75 percent of callers will hang up if their call goes to voicemail. That's a lot of lost leads!
You could hire a few representatives to take care of your phone lines, but even then calls may have to be transferred to voicemail from time to time. Not to mention, the cost of paying those employees’ salaries and benefits could be prohibitive, especially for a small business. Instead, you should consider outsourcing this part of your business.
You can partner with an answering service to handle your company’s entire phone needs and get the best of both worlds – prompt service, 24/7 answering support and a budget you can afford. Answering services make sure that there is always someone available to take your customers’ calls any hour of the day. The right answering service can do more than provide customer service to your callers; they can schedule appointments, help troubleshoot, take payments, and much more!