AnswerNow's Call Center Blog

According to the Pew Research Center, Americans are more racially and ethnically diverse than ever before. This trend is predicted to continue with fervor. "By 2055," the Pew Research Center explains, "the U.S. will not have a single racial or ethnic majority."

For a growing and established businesses alike, finding ways to cut costs and boost growth is essential to keeping your company afloat. If you're not thinking about ways to streamline operational procedures and improve the bottom line, you could be putting your business at risk and siphoning away funds that you could be investing in your company. But it isn't always easy finding places to save money and increase productivity at the same time.

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need to properly interact with patients in-office. However, you need to work cooperatively with call center operators to make sure they're offering the same care and service to patients that your own staff provides. If all your answering service does is take messages or route calls to a voice mail system, it's time to look for more. Here are just a few things to consider when it comes to the services offered by your call center.

An answering service can do a lot to alleviate telephone traffic and wasted time in your practice, giving your staff the time they need to properly interact with patients in-office. However, you need to work cooperatively with call center operators to make sure they're offering the same care and service to patients that your own staff provides. If all your answering service does is take messages or route calls to a voice mail system, it's time to look for more. Here are just a few things to consider when it comes to the services offered by your call center.

It seems like the holiday season starts earlier and earlier every year. Remember when the kickoff for winter holiday shopping didn't really start until Thanksgiving weekend and Black Friday sales? Now it seems like retail outlets are advertising for Christmas and Hanukkah and decorating their stores before Halloween even hits.

Let's face it, good communication is an absolute must in today's modern business environment. This is because effective communication helps all involved maintain productivity and fosters a fluid working environment for everyone participating. No matter whether you are an employer or employee, the more time and effort you spend trying to build clear and concise communication with other co-workers and associates will only serve to improve your organization's output, overall morale, and promote an environment of openness and trust.

A 2014 Forbes study revealed that 80% of callers hang up when confronted with voicemail, and that number has probably gone up in the intervening years. Why is this the case? It could have something to do with the fact that actually reaching voicemail is so unlikely these days.

Technology has changed the way many businesses operate, providing new opportunities to connect with and serve customers that weren't available even twenty years ago. The vast majority of businesses now operate at least some kind of online arm, for example. Even if you don't necessarily have an online store to sell goods or book service appointments, you at least have a website where prospective customers can learn about your business.

There are several types of businesses that cannot afford to leave their clients hanging. Medical practices are a good example. If patients cannot reach a medical professional with pressing concerns, the result could be disastrous, so medical practices commonly use round-the-clock answering services to ensure that patients in dire need get through, while those that can wait are scheduled for call-back.